Privacy policy

Last updated: September 12th 2026

Intology, trading as KoopEenTens.nl ("we", "us") values the protection of your personal data. In this privacy policy we explain what data we collect, why, on what legal basis, and what rights you have.

1. Who we are

Intology
Van der Heijdenlaan 102
3705 EJ Zeist
The Netherlands
T +31 6 82 98 76 15
E info@intology.nl
Chamber of Commerce (KVK) 85744468
VAT number NL004139634B97

2. What data we collect

When placing an order (with or without an account):
First and last name, email address, phone number, delivery address and (if different) billing address, and any comments added to your order. You can order as a guest (via a unique link and code in the confirmation email) or with an account.

When creating an account:
Email address, password (stored encrypted), first and last name, phone number, language preference, and saved address details.

When submitting a return:
Order number, reason for return and any additional notes.

When contacting us via the contact form:
Name, email address, subject and your message.

Reviews:
On koopeentens.nl you can submit a review for a product you have purchased. In doing so, we collect your name, the rating you give the product (in numerical form), and the review text you write. To prevent misuse and to verify that a review comes from an actual customer, your review is linked to your order in the background. This link is not visible to other visitors.

We only collect the data necessary to process your order, manage your account, or answer your question.

3. Why and on what legal basis we process your data

PurposeLegal basis Processing and delivering your order (incl. as a guest)Performance of a contract Processing paymentsPerformance of a contract Handling returnsPerformance of a contract Managing your customer accountPerformance of a contract / consent (an account is optional alongside guest checkout) Answering questions via the contact formLegitimate interest (customer service) Complying with legal (tax) obligationsLegal obligation Analysing website usage and showing relevant contentConsent

4. Sharing with third parties

We only share data with parties that are necessary for our services:

- Mollie (payment service provider) — for processing your iDEAL payment
- PostNL (delivery service) — for delivering your order; your name and address details are shared for this purpose
- Google — if you give consent, we use Google Analytics to analyse website usage and Google reCAPTCHA to protect forms against abuse

Google may process data on servers outside the EU (US) in this context. This takes place on the basis of appropriate safeguards, such as standard contractual clauses and/or the EU-US Data Privacy Framework.

We never sell your data to third parties.

5. Cookies

Our website uses cookies, divided into the following categories:

- Necessary cookies: required for the website to function, such as your shopping cart and login session. These cannot be switched off.
- Analytical cookies: help us understand how visitors use the website, only placed with your consent.
- Functional cookies: remember your preferences, only placed with your consent.
- Marketing cookies: used to show relevant content and advertisements, only placed with your consent.

On your first visit, we ask for your consent for non-essential cookies via a cookie banner. You can adjust your preferences at any time.

6. Retention period

We do not retain your data longer than necessary for the purposes for which it was collected:

- Invoice and payment data: 7 years, in accordance with the statutory tax retention obligation.
- Account data: for as long as your account is active; after your account is deleted, your data is removed, except for data we are legally required to retain for longer (see above).
- Contact form data: a maximum of 24 months after your inquiry has been handled, unless a longer retention period is needed to handle a follow-up question or complaint.

7. Your rights

You have the right to:

- Access your data
- Have your data corrected
- Have your data deleted
- Object to the processing of your data
- Have your data transferred (data portability) — please contact us at support@koopeentens.nl
- Withdraw your cookie consent at any time

Would you like to exercise any of these rights? Please contact us at support@koopeentens.nl.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss or unlawful use. Our website and systems run on our own, self-managed servers in the Netherlands, giving us full control over where your data is stored. Connections to our website are secured with SSL/TLS encryption, and passwords are never stored unencrypted.

9. Filing a complaint

Are you not satisfied with how we handle your data? Please contact us first. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10. Changes

We may update this privacy policy from time to time. The most current version can always be found on this page.